[ A+ ] / [ A- ]

Key Qualifications:

  1. Must have Grade 12 diploma or equivalent as approved by Ontario Ministry of Education.
  2. Must possess current certification in CPR and First Aid training and maintain same throughout employment with Toronto Paramedic Services.
  3. Experience and/or education required in public safety/health related fields, including but not limited to paramedic services, Police, and Fire Communications, Paramedicine, Nursing, Air Traffic Control, Telecommunications student.

You must also have:

  • Must demonstrate ability and dexterity in handling call-taking and dispatching functions using computer aided dispatch, multi-line telephone and radio communications systems.
  • Ability to complete incident reports as per legislation.
  • Must ensure the confidentiality of all records containing personal information that are in the custody or under the control of CACC/ACS.
  • Must follow the CACC/ACC’s practices.
  • Must be able to define and carry out priorities as identified.
  • Must be able to work efficiently and effectively in a multi-tasking high stress environment.
  • Must demonstrate sound and rapid decision making ability under stressful conditions.
  • Must demonstrate the ability to appropriately respond to changing circumstances.
  • Must demonstrate to transfer learned skills into practical, real-time application.
  • Must demonstrate effective interpersonal communications skills to deal with the public, allied agency personnel and co-workers.
  • Must possess and maintain advanced knowledge of the geography of the Toronto area, including, but not limited to, major streets, highways, public transit, hospitals, primary medical facilities, therein.
  • Must demonstrate the ability to communicate effectively and clearly in English (both written and verbal) under stressful conditions.
  • Must have accurate keyboarding skills of 3678 keystrokes per hour.
  • Must possess advanced working knowledge of Microsoft Windows in a multi-screen computer environment.
  • Must be able to work 12-hour rotating shifts including days, nights weekends and statutory/religious holidays.
  • Must be able to work for sustained periods of time while physically connected to the telephone and computer aided dispatch console.
  • Must be able to acquire and maintain emergency medical dispatcher certification in accordance with standards set by the International Academy of Emergency Dispatching through on the job training.
  • Good hearing and vision (including colour vision) appropriate for call-taking/dispatching functions are required.


  • Applicants are required to demonstrate in their applications/resumes that their qualifications match those specified in the job call. Failure to do so will result in elimination from the competition.
  • Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
The following information describes the responsibilities and qualifications of an emergency medical dispatcher.

Major Responsibilities:

  • Provides emergency ambulance communication and dispatch services for Toronto Emergency Medical Services.
  • Receives and processes incoming emergency telephone requests for service.
  • Confirms incoming information from callers and inputs data into a computer.
  • Determines nature and urgency of service requests.
  • Provides pre-ambulance arrival patient care instruction over the telephone.
  • Dispatches appropriate resources to requests for service.
  • Deploys available ambulance resources to maintain maximum response performance.
  • Directs ambulances to appropriate hospital destinations.
  • Efficiently operates console equipment including multi-line telephone, radio and computer aided dispatch equipment.
  • Completes appropriate documentation as required.
  • Answers enquiries from the public, allied agencies, etc.
  • Follows established standard operating protocols and procedures.