Emergency medical dispatcher at work

[ A+ ] / [ A- ]

Toronto Paramedic Services wants everyone in Toronto to know how to access appropriate emergency medical care. It’s important to make the right call and to know who to call and when.
Hundreds of people call Toronto’s 9-1-1 emergency medical dispatch centre for help every day. Many 9-1-1 callers are not aware of the many options for health care that are available to them for non-emergency medical care.

When someone calls 9-1-1 and speaks to an emergency medical dispatcher (EMD), the EMD will assess the emergency by asking a series of questions and then send a team of highly skilled paramedics to the caller’s location. This paramedic team is equipped to respond as a mobile emergency room. This type of help may not always be the most appropriate for the medical situation.

For most ailments and minor injuries residents should visit a family doctor, a walk-in clinic or call Telehealth Ontario 1-866-797-0000.

Residents and visitors to Toronto should call 9-1-1 immediately for a paramedic when they or someone they know or encounter can’t breathe, is unconscious, has suffered a traumatic injury from a fall or in a traffic accident, or is exhibiting the signs and symptoms of a stroke, cardiac arrest or heart attack.

There is a lot to think about and many choices of care available, so residents may find these links useful if they are looking for non-emergency medical care:
Call  2-1-1. Or visit 211ontario.ca on the Web.

This service can answer your questions about medical and other government services available to Ontario residents.

If you don’t have a family doctor,  Find one through the Ministry of Health and Long-term Care’s Health Care Connect program.

Learn more about how the program works: click here.

If you don’t know where the walk-in or urgent care clinics are in your neighbourhood, go to this website and type in your postal code to see the nearest locations.